Privacy Policy

Marchex Sales, LLC and its affiliates (collectively, “we” or “Marchex”) respect your privacy. This Privacy Policy describes how we collect, use, and share information when you use this website (the “Site”). The Policy also describes the choices you have regarding our collection and use of your personal information. Our Site may contain links to other third-party sites or other means of access to third party products, services or resources. We are not responsible or liable for the privacy practices or content of such third-party materials since we do not control them.

What Information Do We Collect on our Site?

We may collect and use personal information about you (such as phone number and name) to respond to your request for products and services offered through the Site.

We also collect demographic information that is not tied to your personal information, such as gender or zip code. In addition, we might receive information about you from other online or offline sources and may add that to information collected through the Site.

We also collect information automatically from customers and Site users, as described below:

Cookies. Like most sites, we and our service providers may use session ID cookies and persistent cookies, as well as other tracking technologies to compile statistics about Site users. Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our Site, while others are used to allow us to track your activities at our Site, including your IP address. We also may use cookies to deliver targeted advertising, or to allow third parties to deliver targeted advertising, on our websites and the websites of our affiliates and third parties. Most web browsers automatically accept cookies, but if you prefer, you can edit your browser options to block them in the future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to our Site who disable cookies will be able to browse certain areas of the Site, but some features may not function.

Do-Not-Track. Our Site does not currently respond to web browser Do-Not-Track signals.

Web Beacons, E-Tags, and JavaScripts. We and our partners, affiliates, or service providers may use these tracking technologies in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

Third-Party Analytics. We may use automated devices and third-party applications such as Google Analytics to evaluate usage of our Site. We and our third-party providers also may use other analytic means, such as clear GIFs to evaluate our Site and to help us improve our Site, performance and user experiences. These entities may use cookies and other tracking technologies to perform their services. Such third parties may combine the information that we provide about you with other information that they have collected. This Policy does not cover such third parties’ use of the data.

How Do We Use and Share Information Collected on Our Site?

We may link the information we collect from the Site with information we collect from our other business services or third parties, including cross-device information, as well as information we collect offline. We may provide this information as one or more anonymous identifier(s) to third parties for advertising purposes. Such correlations may be used by us or third parties to deliver targeted advertising on our Site and/or on the websites of third parties, affiliates, or partners based on anonymous identifiers or segments thereof grouped based on common interests. We may also use this information to help us provide improved services, develop new products, and provide customized content, including targeted advertising.

We may also provide personal information when disclosure may be required by law (e.g., subpoenas, search warrants and court orders), to enforce the terms of our Privacy Policy, Terms of Service, or other applicable terms and conditions and as evidence in litigation in which we are involved. We may also determine that such action is reasonably necessary to protect our or another party’s rights, property, or well-being. This action may include exchanging information with other companies and organizations for the purposes of fraud detection or protection, or in other situations involving suspicious or illegal activities.

In the event of a transfer of ownership of our company, such as acquisition by or merger with another company, or in the case of bankruptcy, a user’s information (as well as any other information we collect via our Site) may be transferred to the acquiring company.

Opting Out

You may opt out of many website third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information regarding this practice by NAI members and DAA members, including how to opt out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA). If you are located in the European Union, you may opt out of many ad networks by visiting http://www.youronlinechoices.eu.

Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Site or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your opt out may no longer be effective. Additional information is available on the NAI and DAA websites accessible through the above links.

User Access and Retention of Information

Upon request by email, we will provide you with a summary of personal information we hold. We will only send your personal records to your email address that we have on file for you. If you have any questions or need assistance in changing, deleting, or accessing some information, you may contact us at privacy@marchex.com. We will respond to your request to access within 45 days.

We will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, or as otherwise reasonably necessary for our business purposes.

Children

We do not knowingly collect personal information from individuals under age 13. If you have reason to believe that we may have accidentally received personal information from an individual under age 13, please contact us immediately at privacy@marchex.com.

Security

The security of your personal information is important to us. We have implemented safeguards, including where appropriate SSL encryption for sensitive data in transmission, to protect the personal information that may be submitted to us. No method of transmission over the Internet, or electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at privacy@marchex.com.

Consent and Changes to this Privacy Policy

Marchex may decide to change this Privacy Policy from time to time. If and when we do, we will post the changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Additional Consumer Rights

In addition to the information supplied in this Privacy Policy, if you are a resident of the State of California, effective January 1, 2020, you are entitled to certain rights under the California Consumer Privacy Act (also known as California Assembly Bill: No. 375) (the “CCPA”). The following notice applies only to these residents. To exercise any of these rights, you can go to www.marchex.com/ccpa-form, or email us at privacy@marchex.com.

For the purposes of this section, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.

Your Rights

Right to Deletion: You have the right to request the erasure of past data about you under certain conditions.
Right of Disclosure or Access: You have the right to request disclosure of the following: (1) categories of Personal Information collected about you; or (2) specific pieces of Personal Information collected about you. You also have the right to request the disclosure of a sale of Personal Information to third parties; however, we do not sell Personal Information to third parties.
Right of Data Portability: You have the right to request a copy of your Personal Information in a readable and useable format.
Right to Equal Services and Prices: You have the right to exercise your rights under the CCPA and not be discriminated against for having done so (i.e. being denied goods or services, being charged a different price or rate for goods or services, or being provided a different level or quality of goods or services, or being subject to a suggestion that any of the foregoing will occur).
Right to Opt-Out of the Sale of Personal Information: You have the right to opt-out of the sale of Personal Information; however, Marchex does not sell or rent any Personal Information to any third parties.

We will process any requests in accordance with applicable law. In order to process your request, we will need to verify your identity in order to avoid fraudulent requests and ensure you are the California resident who is making the request. In order to properly verify your identity, we may ask you to provide some information that we can attempt to match with Personal Information we may have about you. This may include your full name, your phone number, and/or your email and/or postal address.

Once a request is verified, we will search our internal systems for any of your Personal Information that we may have. Once we have located any of your Personal Information, we will work to comply with your applicable request. If we store your Personal Information as a service provider to one or more of our Client(s), we will provide you with their information so that you can submit your request to them directly.

Authorized Agent

You have the right to appoint an agent who is registered with the Secretary of State of California to submit requests and exercise the above rights on your behalf. We may require the agent to submit to us written permission from you as well as have you verify your identity directly with us. In the event an agent is not able to provide written permission to act on your behalf, we are within our rights to deny a rights request.

Categories of Personal Information Collected and Used for Internal Business Purposes

As part of our Site, Marchex may collect web session data (e.g. IP address, cookie ID, or device ID). Marchex does not sell such information to third parties but does generally use such information collected through our Site for the following internal business purposes:

Developing new Site features
Developing customized content
Trend and pattern tracking and analysis
Site debugging and repair
Protecting against malicious, deceptive, fraudulent, or illegal activity
Compliance with our obligations under applicable law

Contact Information for Questions and Concerns

Feel free to contact us at any time with any questions or concerns you may have regarding our Privacy Policy.

c/o Marchex, Inc.
520 Pike Street, Suite 2000
Seattle, WA 98101
Office: 206-331-3300
Fax: 206-331-3696
Email: privacy@marchex.com

Effective June 11th, 2021