What Information Do We Collect on our Site?
We may collect and use personal information about you (such as phone number and name) to respond to your request for products and services offered through the Site.
We also collect demographic information that is not tied to your personal information, such as gender or zip code. In addition, we might receive information about you from other online or offline sources and may add that to information collected through the Site.
We also collect information automatically from customers and Site users, as described below:
Do-Not-Track. Our Site does not currently respond to web browser Do-Not-Track signals.
How Do We Use and Share Information Collected on Our Site?
We may link the information we collect from the Site with information we collect from our other business services or third parties, including cross-device information, as well as information we collect offline. We may provide this information as one or more anonymous identifier(s) to third parties for advertising purposes. Such correlations may be used by us or third parties to deliver targeted advertising on our Site and/or on the websites of third parties, affiliates, or partners based on anonymous identifiers or segments thereof grouped based on common interests. We may also use this information to help us provide improved services, develop new products, and provide customized content, including targeted advertising.
In the event of a transfer of ownership of our company, such as acquisition by or merger with another company, or in the case of bankruptcy, a user’s information (as well as any other information we collect via our Site) may be transferred to the acquiring company.
You may opt out of many website third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information regarding this practice by NAI members and DAA members, including how to opt out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and www.aboutads.info/choices (DAA). If you are located in the European Union, you may opt out of many ad networks by visiting http://www.youronlinechoices.eu.
Opting out of one or more NAI member or DAA member networks (many of which will be the same) only means that those members no longer will deliver targeted content or ads to you. It does not mean you will no longer receive any targeted content or ads on our Site or other websites. You may continue to receive advertisements, for example, based on the particular website that you are viewing. Also, if your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your opt out may no longer be effective. Additional information is available on the NAI and DAA websites accessible through the above links.
User Access and Retention of Information
Upon request by email, we will provide you with a summary of personal information we hold. We will only send your personal records to your email address that we have on file for you. If you have any questions or need assistance in changing, deleting, or accessing some information, you may contact us at firstname.lastname@example.org. We will respond to your request to access within 45 days.
We will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, or as otherwise reasonably necessary for our business purposes.
We do not knowingly collect personal information from individuals under age 13. If you have reason to believe that we may have accidentally received personal information from an individual under age 13, please contact us immediately at email@example.com.
The security of your personal information is important to us. We have implemented safeguards, including where appropriate SSL encryption for sensitive data in transmission, to protect the personal information that may be submitted to us. No method of transmission over the Internet, or electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us at firstname.lastname@example.org.
Additional Consumer Rights
For the purposes of this section, “Personal Information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
Right to Deletion: You have the right to request the erasure of past data about you under certain conditions.
Right of Disclosure or Access: You have the right to request disclosure of the following: (1) categories of Personal Information collected about you; or (2) specific pieces of Personal Information collected about you. You also have the right to request the disclosure of a sale of Personal Information to third parties; however, we do not sell Personal Information to third parties.
Right of Data Portability: You have the right to request a copy of your Personal Information in a readable and useable format.
Right to Equal Services and Prices: You have the right to exercise your rights under the CCPA and not be discriminated against for having done so (i.e. being denied goods or services, being charged a different price or rate for goods or services, or being provided a different level or quality of goods or services, or being subject to a suggestion that any of the foregoing will occur).
Right to Opt-Out of the Sale of Personal Information: You have the right to opt-out of the sale of Personal Information; however, Marchex does not sell or rent any Personal Information to any third parties.
We will process any requests in accordance with applicable law. In order to process your request, we will need to verify your identity in order to avoid fraudulent requests and ensure you are the California resident who is making the request. In order to properly verify your identity, we may ask you to provide some information that we can attempt to match with Personal Information we may have about you. This may include your full name, your phone number, and/or your email and/or postal address.
Once a request is verified, we will search our internal systems for any of your Personal Information that we may have. Once we have located any of your Personal Information, we will work to comply with your applicable request. If we store your Personal Information as a service provider to one or more of our Client(s), we will provide you with their information so that you can submit your request to them directly.
You have the right to appoint an agent who is registered with the Secretary of State of California to submit requests and exercise the above rights on your behalf. We may require the agent to submit to us written permission from you as well as have you verify your identity directly with us. In the event an agent is not able to provide written permission to act on your behalf, we are within our rights to deny a rights request.
Categories of Personal Information Collected and Used for Internal Business Purposes
As part of our Site, Marchex may collect web session data (e.g. IP address, cookie ID, or device ID). Marchex does not sell such information to third parties but does generally use such information collected through our Site for the following internal business purposes:
Developing new Site features
Developing customized content
Trend and pattern tracking and analysis
Site debugging and repair
Protecting against malicious, deceptive, fraudulent, or illegal activity
Compliance with our obligations under applicable law
Contact Information for Questions and Concerns
c/o Marchex, Inc.
520 Pike Street, Suite 2000
Seattle, WA 98101
Effective June 11th, 2021